We have returned to fully curbside service effective immediately due to the increase in Covid cases. No clients will be allowed in the building.
Click here to read our Covid protocols.

COVID Protocols

To our clients and patients…

Primarily, we hope that you and your loved ones remain safe during these trying times. It has been wonderful to see the positive impact we can have when our community comes together.

Due to the increasing number of positive COVID-19 cases, we have returned to fully curbside service.

** Please be prepared to meet our staff at the front door – we are not able to come to your vehicle.**

Appointment/Surgical Admit Procedures

When you arrive at the hospital, please call 847-864-1700 from your vehicle or outside the building. We will guide you through the check-in process. The veterinarian will call you to obtain your pet’s medical history, discuss scheduled services, and review treatment costs. A staff member will then meet you outside and bring your pet into the hospital. After your pet’s exam, the veterinarian will review any findings, diagnostic results, and make recommendations by phone. Please be reachable by phone for the duration of your pet’s appointment. At the conclusion of the visit, your pet will be returned to you outside. A client care representative will take payment over the phone or come outside to take payment. No clients will be allowed in the building. 

Technician or Drop Off Appointments

When you arrive at the hospital, please call 847-864-1700 from your vehicle or outside the building. A technician will meet you outside, bring your pet into the hospital, and return your pet to you after the visit. A client care representative will take payment over the phone or come outside to take payment. No clients will be allowed in the building.

Prescriptions and Food Requests/Refills

Our phone lines will be busier than usual as all appointment communication will be done by telephone. Please use the PetPage App on our webpage (https://brameranimalhospital.com/petpage/) or email us at [email protected] for all non-urgent prescription diet and medication refills or requests. We will call or text you when your item is ready. Please allow 24 hours for us to fill your request. Requests made on Saturday will be processed on Monday. When you arrive to pick up, please call 847-864-1700 from your vehicle or outside the building. A client care representative will take payment over the phone or come outside to take payment and bring your item to you. No clients will be allowed in the building.

Illness or COVID Exposure

We kindly ask that if you or anyone in your household is experiencing any flu, cold, or consistent with COVID symptoms, or have had any exposure to a positive COVID person, please let us know and send someone outside of your household to bring your pet in. Once again, we thank each for your patience and understanding, so we can all remain healthy and continue to care for our pets.