To ensure the safety of staff and clientiele, we are giving the option of curbside service, but will see up to two clients in person in exam rooms with their pets.
Click here to read our COVID protocols

COVID Protocols

To our clients and patients…

Primarily, we hope that you and your loved ones remain safe during these trying times. It has been wonderful to see the positive impact we can have when our community comes together.

Due to the increasing number of positive COVID-19 cases, we want to remind everyone of our current protocols to keep both you and our team safe and healthy during your visit here.

Appointment/Surgical Admit Procedures

When you arrive at the hospital, please call prior to entering the building, 847-864-1700. We will guide you through the check-in process. Currently, we are allowing one person to accompany their pet in for appointments. We are also limiting entry into the building to no more than two clients in the lobby at a time.

Technician or Drop Off Appointments

When you arrive at the hospital, please call from your vehicle or outside the building. We will have a technician greet you at the door to assist with this. If a short technician appointment, your pet will be returned to you after the visit.

 Pick Up Prescriptions and Food Refills

Please call ahead for your refills. If you have pre-paid for your prescription, kindly wait until there are less than 2 people in the lobby. At that time, you may enter to pick up your prescription or food. If you have not pre-paid, please call before entering the building; we will take care of payment and greet you at the door with your refill.

Illness or COVID Exposure

We kindly ask that if you or anyone in your household is experiencing any flu, cold, or consistent with COVID symptoms, or have had any exposure to a positive COVID person, please let us know and send someone outside of your household to bring your pet in.Once again, we thank each for your patience and understanding, so we can all remain healthy and continue to care for our pets.