To our clients and patients…
Primarily, we hope that you and your loved ones remain safe during these trying times. It has been wonderful to see the positive impact we can have when our community comes together.
Effective Wednesday, March 2, 2022: We will allow ONE person to accompany their pet into the hospital for appointments with a doctor. This includes surgery drop offs and releases.
Technician Appointments, Technician Drop offs, Cardiology Drop offs and ALL Food and Medication Pick ups will remain CURBSIDE.
Our front door will remain locked. Please call when you arrive so that we may direct you further. Masks are required at all times.
If you are dropping off or picking up ** Please be prepared to meet our staff at the front door – we are not able to come to your vehicle.**
Appointment/Surgical Admit Procedures
When you arrive at the hospital, please call 847-864-1700 from your vehicle or outside the building.
If you would like to be present for the appointment: Our staff will escort you inside once a room is available. Masks are required while inside our hospital.
If you would like a Curbside appointment: The veterinarian will call you to obtain your pet’s medical history, discuss scheduled services, and review treatment costs. A staff member will then meet you outside and bring your pet into the hospital. After your pet’s exam, the veterinarian will review any findings, diagnostic results, and make recommendations by phone. Please be reachable by phone for the duration of your pet’s appointment. At the conclusion of the visit, your pet will be returned to you outside. A client care representative will take payment over the phone or come outside to take payment.
Technician or Drop Off Appointments
When you arrive at the hospital, please call 847-864-1700 from your vehicle or outside the building. A technician will meet you outside, bring your pet into the hospital, and return your pet to you after the visit. A client care representative will take payment over the phone or come outside to take payment. No clients will be allowed in the building.
Prescriptions and Food Requests/Refills
Our phone lines will be busier than usual. Please use the PetPage App on our webpage (https://brameranimalhospital.com/petpage/) or email us at [email protected] for all non-urgent prescription diet and medication refills or requests. We will call or text you when your item is ready. Please allow 24 hours for us to fill your request. Requests made on Saturday will be processed on Monday. When you arrive to pick up, please call 847-864-1700. A client care representative will take payment over the phone or come outside to take payment and bring your item to you. No clients will be allowed in the building.
Illness or COVID Exposure
We kindly ask that if you or anyone in your household is experiencing any flu, cold, or consistent with COVID symptoms, or have had any exposure to a positive COVID person, please let us know and send someone outside of your household to bring your pet in.
We thank you for your understanding.